The Personal Data Protection Act 2012 (the "PDPA") establishes a general data protection law in Singapore which governs and regulates an organisation's activities relating to the collection, use and disclosure of individual's personal data. The PDPA is intended to set the minimum standards that all organisations in Singapore must observe.
Methodist Welfare Services ("MWS") takes its responsibility under the PDPA seriously.
This Data Protection Policy outlines how MWS collects, uses, discloses and manages the personal data you have provided to it, as well as to assist you in making an informed decision before providing MWS with any of your personal data.
Personal data is defined widely under the PDPA to mean "any data about an individual who can be identified from
that data; or from that data and other information to which the organisation has or is likely to have access."
Examples of such personal data you may provide to us include personal particulars, medical records, educational
records, financial records, pictures and videos, whether such data is stored in electronic or non-electronic form.
MWS will collect your personal data in accordance with the PDPA. In general, before MWS collects any personal
data from you, MWS will notify you of the purposes for which your personal data may be collected, used and/or
disclosed, as well as obtain your consent for the collection, use and/or disclosure of your personal data for the
Written parental/guardian consent will be required for the collection of personal data of persons (below the age of
16) or those with certified medical/mental conditions.
By providing personal data relating to a third party (e.g. information of your dependent, spouse, children and/or
parents) to MWS, you represent and warrant that the consent of that third party has been obtained for the
collection, use and disclosure of the personal data for the purposes listed in paragraph 2.4 below.
The personal data which MWS collects may be collected and/or used for the following purposes:
processing your application for clinical and/or social services;
evaluating your suitability or eligibility for clinical and/or social services, e.g. the grant of financial or social
seeking aids from governmental bodies or other voluntary welfare organisations such as financial subsidies or
other social assistance;
administering the provision of clinical and/or social services to you by MWS and/or managing your
relationship with MWS;
administering your donations and/or communications pertaining to your donations to MWS;
administering your volunteer services and/or communications pertaining your volunteer services with MWS;
communicating and updating you on other charity initiatives or related activities including soliciting donations
and volunteers for activities or programmes organised by MWS or other charitable organisations;
MWS' publications and materials including but not limited to MWS Annual Report, MWS Uncommon Voices
and MWS brochures, posters, and banners;
MWS' publicity and fundraising initiatives including but not limited to disclosures in/on MWS' letters,
electronic mailers, Facebook, website, and events; and/or
as required by laws and regulations.
In connection with the purposes set out in paragraph 2.4 above, your personal data may/will be disclosed by MWS
to persons including social workers, hospitals, governmental bodies and/or other voluntary welfare organisations.
Please note that MWS may collect, use or disclose your personal data to third parties without first obtaining your
consent in certain situations, including, without limitation, the following:
it is necessary for any purpose that is clearly in your interest and consent cannot be obtained in a timely way;
it is necessary to respond to an emergency that threatens the life, health or safety of yourself or another
it is necessary in the national interest;
the personal data is publicly available;
it is necessary for any investigation or proceedings; and
it is required based on the applicable laws and/or regulations.
The instances listed above at paragraph 2.6 are not intended to be exhaustive. For an exhaustive list of exceptions,
you are encouraged to peruse the PDPA which is publicly available at http://statutes.agc.gov.sg.
You may request to access and/or correct your personal data currently in MWS's possession or withdraw your
consent for the collection, use and/or disclosure of your personal data at any time by submitting your request
through the following methods:
written request by electronic email to: email@example.com
verbal request by contacting MWS DPO at : 6478 4700
written letter delivered to: Methodist Welfare Services, 70 Barker Road, #05-01, Singapore 309936
Where a request to access personal data has been made, MWS will, as soon as reasonably possible, provide you
with your personal data which is in the possession or control of MWS and information about the ways in which your
personal data has been used or disclosed by MWS within a year from the date of the request.
Where a request to correct personal data has been made, MWS will correct the error or omission in your personal
data as soon as practicable after the request has been made. MWS will send the corrected personal data to every
other organisation to which the personal data was disclosed by MWS within a year before the date the correction
was made, unless that other organisation does not need the corrected personal data for any legal or business
purpose, or if you so consent, only to specific organisations to which the personal data was disclosed by MWS
within a year before the date the correction was made.
Where a request to withdraw consent has been made, MWS will process your request within a reasonable time
from such a request. MWS will inform you of the likely consequences of withdrawal of your consent.
You shall ensure that at all times the information provided by you to MWS is correct, accurate and complete. Please
inform MWS as soon as possible of any changes in the personal data. MWS will ensure that personal data is
updated and amended when requested.
MWS will protect your personal data by making reasonable security arrangements to prevent unauthorised access,
collection, use, disclosure, copying, modification, disposal or similar risk.
MWS will adopt the following measures to fulfill this obligation:
staff working areas must be secure. Access to work areas must be limited by appropriate security measures.
Access to office equipment containing personal data must be password protected;
requiring employees to be bound by confidentiality obligations in their employment agreements;
to provide training for staff on the PDPA to equip them with the knowledge and basic skills to ensure PDPA compliance; and conducting regular training sessions for staff to impart good practices in handling personal
MWS has appointed a Data Protection Officer (the "DPO") to oversee management of personal data in accordance
with the PDPA. If you, at any time, have any queries on this policy or any other queries in relation to how MWS may
manage, protect and/or process your personal data, please do not hesitate to contact the DPO at: firstname.lastname@example.org
MWS may from time to time update this Data Protection Policy to ensure that this Data Protection Policy is
consistent with any future developments and/or any changes in legal or regulatory requirements.